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ISO 20000

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ISO 20000


ISO/IEC 20000 is the international standard is specifically aimed at IT Service Management (ITSM). This standard helps the best ITSM practice and IT Infrastructure Library (ITIL).

ISO/IEC 20000 defines an integrated set of management processes to form a unique service management system to work for effective delivery of services or products to the business and its respective customers.

ISO 20000 standards help any organization or business to act as a benchmark regarding aspects like how the organization delivers its managed services, measure the service levels, and assess its performance levels. All these aspects are broadly aligned on ITIL.


ISO/IEC 2000 is compatible with ITIL to support various continual improvements in an organization. This standard certifies both individual and organizations with their respective benefits.

  • It increases customer satisfaction as per the increment in business-focus as opposed with Technology-focus
  • It demonstrates the quality of the commitment management services
  • It differentiates to win the new business by increasing requirements for a variety of contractors including government contractors
  • It creates various opportunities to improve the efficiency and effectiveness of an organization
  • It increases reliability and consistency of IT services via general audit certifications
  • It reduces cost with an increase in the efficiency of the product or services
  • It achieves international IT service management standards with best practices
  • It integrates process, people, and technology in the respective organization to support business goals
  • It develops and controls a variety of IT services which supports business objectives
  • It controls to maintain and measure consistency in levels of services

ISO 20000

ISO 20000 is a process approach standard with various objectives and benefits with majorly 5 parts like:

  1. Service management system requirements (SMS)
  2. Service management systems application Guidance
  3. Scope definition and applicability of ISO/IEC 20000-1 Guidance
  4. Process reference model
  5. Exemplar implementation plan for ISO/IEC 20000-1

ISO 20000 and ITIL have a close relationship among themselves with a high methodology for managing IT services. It provides various advice and practices for IT service management by adopting multiple business needs, local circumstances as per the maturity of the service provider.